Using the support desk

This support site is here to help. Here's how to get the most from it.

Search the guides

• Use the search box on the home page to find a guide by module or task (for example "create an invoice" or "run payroll").
• Guides are grouped by category: getting started, accounting, invoicing, bills, banking, payroll, documents, practice, portal, commercial, intelligence, settings and commerce.

Open a support ticket

1. Go to Contact support.
2. Enter your name, email, category, a subject and your message.
3. Submit — you'll get a ticket reference (for example MVRN75EK).

Our team replies by email, and you're notified on every reply.

Track your ticket

1. Go to My ticket.
2. Enter your ticket reference and the email you used.
3. Read the thread and add a message any time.

Email support

You can also email [email protected] directly.

Tips

• Search before you open a ticket — the answer is usually already in a guide.
• Include the module and what you were doing when an issue happened.
• Keep your ticket reference handy for faster replies.